Refund policy
Contact us for any questions or adjustments:
Adam Wrobel
info@aheadproduction.com
+420 727 944 046
ID Number: 19996969
VAT Number: CZ0001246289
VAT Address: Pisečná 2975/2, 756 61 Rožnov pod Radhoštěm, Czech Republic
TERMS AND CONDITIONS
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1. Introductory Provisions
These Terms and Conditions (T&C) govern the purchase of goods from Adam Wrobel – AHEAD PRODUCTION, ID No.: 19996969, VAT No.: CZ0001246289, registered at Pisečná 2975/2, 756 61 Rožnov pod Radhoštěm, Czech Republic (the Operator) through its E-shop.
The Operator operates in the field of textile and material printing and allows its Customers to purchase goods already offered in the e-shop or goods manufactured to the Customer’s specifications (Goods). The presentation of Goods in the E-shop does not constitute a legally binding offer but is a non-binding online catalogue serving as an invitation for the Customer to place a binding order. The Operator is not obligated to conclude a purchase agreement regarding such Goods.
A Customer means any natural or legal person who places an order for Goods on the E-shop. If the Customer is a consumer, special rules set out in Article 4 of these T&C apply.
Customers may order printing services through the website aheadprod.com (the E-shop). These T&C apply exclusively to purchases made through the E-shop.
These T&C constitute, within the meaning of Section 1751 of Act No. 89/2012 Coll., the Civil Code (Civil Code), an integral part of the purchase agreement (Agreement) concluded between the Operator and the Customer.
2. Conclusion of the Agreement
2.1 Purchase of Goods Listed on the E-shop
If the Customer wishes to order Goods already presented on the E-shop (i.e., pre-printed goods not specifically customised), the ordering process is as follows:
The Customer selects the desired Goods in the E-shop, fills in accurate information in the order form, selects a delivery and payment method, and submits the order (Order). Before submission, the Customer may review and amend the Order details. Upon receipt of the Order, the Operator confirms it promptly via e-mail to the address provided by the Customer, thereby concluding the Agreement.
If it subsequently becomes apparent that the ordered Goods are exceptionally unavailable, the Operator is entitled to withdraw from the Agreement. In such a case, the Customer is informed without delay and any payments already received are refunded within 14 days of withdrawal, in the manner described in Article 4 of these T&C.
2.2 Inquiry for Custom-Manufactured Goods
If the Customer wishes to order Goods specifically customised to their requirements, the ordering process is as follows:
The Customer submits an accurate specification of the desired Goods to the Operator (Inquiry). The Inquiry may be submitted via the configurator available on the E-shop, the inquiry form on the E-shop, or by e-mail to info@aheadprod.com.
The Inquiry must include:
- Customer’s contact details
- Graphic artwork including colour specifications
- Requested production deadline
- Type of textile to be printed or otherwise processed
- Quantity and sizes of the requested Goods
The Operator may request any additional information regarding the Inquiry.
Based on the Inquiry, the Operator will provide the Customer with a price quotation, valid for 30 days unless otherwise stated in the quotation. The quotation will describe all specifications of the Goods to be produced.
Once the Customer confirms acceptance of the quotation — by clicking the binding order button on the E-shop, by e-mail, or in another written form — the Agreement is concluded and governed by these T&C.
The approved price quotation is always the binding reference for the properties of the Goods. The Customer is not entitled to claim defects if the Goods are manufactured in accordance with the quotation.
The Customer acknowledges that Goods ordered via Inquiry are produced according to the Customer’s specifications (custom-made goods), and therefore the Customer is not entitled to withdraw from the Agreement or return, exchange, or replace such Goods.
The Customer is responsible for ensuring they hold all rights to the materials provided to the Operator for production and that their provision does not infringe upon any third-party rights. In the event of any such infringement, the Customer is liable for all resulting damages and agrees to compensate the Operator accordingly.
2.3 General Rules for Conclusion of the Agreement
The Customer acknowledges that the Operator is not obligated to conclude an Agreement if the Order contains incomplete information or if the Customer has previously materially breached their obligations to the Operator. The Operator also reserves the right to reject an order in the event of an obvious typographical error in the price, description, or image of the Goods on the E-shop.
Depending on the nature of the Order (quantity of goods, total price, estimated shipping costs), the Operator may request additional confirmation from the Customer (e.g., in writing or by phone).
The Customer agrees to the conclusion of the Agreement via remote communication means. The cost of such communication does not differ from the standard rate and is borne by the Customer.
3. Price, Payment, and Delivery
The Customer is obligated to pay the Operator the price listed on the E-shop or in the price quotation.
Prices on the E-shop are listed inclusive of VAT and all statutory fees. Delivery costs vary depending on the chosen payment and delivery method.
The Customer acknowledges that if they provide their own material for printing, the Operator is entitled to increase the printing price, typically by 30%. The Operator assumes no responsibility for the printing result or its durability in such cases.
The Customer selects the payment and delivery method during the conclusion of the Agreement and is responsible for all associated costs. Goods are dispatched after the Agreement is concluded and payment is received.
The Operator will inform the Customer of the estimated delivery time. Goods listed on the E-shop are typically handed over to the courier the next business day after ordering. The delivery time for custom-made Goods is determined individually based on the scope of the order, but shall not exceed 30 days from the conclusion of the Agreement. The Operator reserves the right to extend the delivery time for serious reasons beyond the Operator’s control. The Customer will be notified of any extension via the provided e-mail address or phone number.
If delivery fails due to reasons on the Customer’s side (e.g., failure to accept the Goods at the agreed time), the Customer is obligated to reimburse the costs of re-delivery.
The Operator retains title to the Goods until full and final payment of the purchase price. The Customer acquires ownership of the Goods only upon full payment.
Risk of damage to the Goods passes to the Customer upon handover to the carrier, or in the case of personal collection, upon the Customer’s receipt of the Goods.
The Operator will issue a tax document (invoice) to the Customer after payment and send it electronically to the Customer’s e-mail address. In the case of personal collection, the invoice may, by agreement, be sent by e-mail or handed over in person.
Discounts on the purchase price of Goods may not be combined unless otherwise agreed between the Operator and the Customer.
3a. Deposits and Payment Terms
The Operator is entitled to require a deposit of up to 100% of the total order value prior to commencing production, unless otherwise agreed. The deposit amount and payment deadline are stated in the price quotation or order confirmation.
Production of the Goods will not commence until the deposit has been credited to the Operator’s account, unless otherwise agreed in writing. The Operator bears no responsibility for any delay in delivery caused by the Customer’s late payment of the deposit.
The remaining balance of the purchase price is due no later than upon collection of the Goods or within the payment period stated on the invoice. In the event of late payment of the balance, the Operator is entitled to withhold delivery of the Goods.
If the Customer cancels the order or withdraws from the Agreement after production has commenced, the deposit is forfeited in favour of the Operator as compensation for production costs incurred. This does not affect the Operator’s right to claim damages exceeding the amount of the deposit.
3b. Graphic Approval and Print Proofing
Prior to commencing production, the Operator will provide the Customer with a proof (digital mockup) of the final artwork for approval. The Customer is required to approve the proof in writing (by e-mail) or raise objections within the timeframe set by the Operator, typically within 3 business days of the proof being sent.
Production will not commence until the Customer has approved the proof in writing. If the Customer neither approves nor raises objections within the specified timeframe, the Operator is entitled to treat the proof as approved and proceed with production.
Once the Customer has approved the proof in writing, the Operator bears no responsibility for print defects arising from the approved artwork, including errors in text, incorrect layout, insufficient resolution of supplied files, or any other shortcomings present in the approved proof.
The Customer is solely responsible for the accuracy and completeness of all artwork and design files provided to the Operator. The Operator is not obligated to review such files for content, spelling, or brand consistency.
3c. Colour Tolerance and Print Characteristics
The Customer acknowledges that colours displayed on screen (RGB) may differ from the final printed result (CMYK, Pantone, or sublimation printing). Such variations are caused by the technical characteristics of different display and printing technologies and shall not be considered a defect in the Goods.
Minor variations in colour, print dimensions, and motif placement within standard production tolerances (typically ±2 mm for placement and ±5–10% for colour shade) shall not be considered a defect in the Goods and may not be the subject of a Complaint.
Customers requiring precise colour matching are required to specify this in their Inquiry and provide exact colour specifications (e.g., Pantone numbers). Achieving precise colour accuracy is subject to individual agreement and may incur additional charges.
The Operator bears no responsibility for colour variations resulting from insufficient resolution of supplied artwork, use of an unsuitable file format, or any other shortcomings on the part of the Customer.
4. Additional Information for Consumers and Right of Withdrawal
A consumer is any Customer — a natural person — who concludes an Agreement with the Operator outside the scope of their business or professional activities. No provision of these T&C affects the rights granted to consumers under the Civil Code.
The provisions of this Article 4 apply exclusively to Agreements concluded with Customers who are consumers (natural persons acting outside the scope of their business activities). Customers who are legal entities or natural persons acting within the scope of their business activities (business customers) are not subject to the provisions of this Article 4. The relationship between the Operator and a business Customer is governed exclusively by the Agreement and these T&C, without application of the consumer protection provisions of the Civil Code.
The Customer has the right to withdraw from the Agreement without stating a reason within 14 days of receiving the Goods (the withdrawal must at least be dispatched within this period). The Customer must return or dispatch the Goods to the Operator no later than 14 days after withdrawal. Withdrawal from the Agreement must be provably delivered to the Operator’s mailing address or e-mail address. Upon delivery of a valid withdrawal, the obligations arising from the Agreement are cancelled from the outset. A sample withdrawal text is available to the Customer:
“I have decided to withdraw from the agreement dated DD.MM.YEAR, invoice number ………., and request a refund to bank account number: ……….”
Date, name, and signature.
The Customer may not withdraw from the Agreement (in addition to other reasons set out in the Civil Code) in the case of Goods that were customised according to the consumer’s requirements or personalised to their individual needs. Accordingly, the Customer is not entitled to withdraw from an Agreement for Goods that were printed by the Operator according to the Customer’s specific instructions.
In the event of withdrawal, the Customer bears the cost of returning the Goods if they cannot, by their nature, be returned by standard postal service.
If the Customer withdraws from the Agreement, the Operator is not required to refund the received payment before the Customer returns the Goods or provides proof of dispatch.
Where the content of the Agreement is open to interpretation, the interpretation most favourable to the consumer shall apply.
Any provisions deviating to the detriment of the Customer as a consumer from the Civil Code provisions designed to protect consumers shall be disregarded. This applies even if the consumer waives a special right granted to them by the Civil Code.
5. Liability for Defects and Complaints Procedure
The Customer’s rights arising from defective performance (Complaint) are governed by the relevant provisions of the Civil Code.
The Operator warrants to the Customer that the Goods are free from defects upon receipt. In particular, the Operator warrants that at the time of receipt by the Customer:
- the Goods have the properties stated on the E-shop or in the approved price quotation,
- the Goods are delivered in the agreed quantity, dimensions, or weight,
- the Goods comply with applicable legal requirements.
Upon discovering a defect, the Customer shall notify the Operator without undue delay and either return the Goods or store or handle them as instructed by the Operator to allow the defect to be examined.
If a defect becomes apparent within twelve months of receipt by a Customer who is a consumer, it is presumed that the Goods were defective upon receipt.
If the Goods are defective, the Customer may request that the defect be remedied. The Customer may choose between delivery of new, defect-free Goods or repair of the Goods, unless the chosen remedy is impossible or disproportionately costly compared to the alternative.
If the defect constitutes a material breach of the Agreement, if the defect recurs, or if the Operator refuses to remedy the defect, the Customer is entitled to a reasonable price reduction or to withdraw from the Agreement. A reasonable price reduction is the difference between the value of the Goods without the defect and the value of the defective Goods received.
The Customer shall inform the Operator of their chosen remedy when reporting the defect or without undue delay thereafter. The chosen remedy may not be changed without the Operator’s consent, except where the Customer requested repair of a defect that proves to be irreparable. If the Operator fails to remedy the defect within 60 days of it being reported, or informs the Customer that the defect will not be remedied, the Customer may instead request a reasonable price reduction or withdraw from the Agreement.
The Customer is liable to the Operator for any reduction in the value of the Goods resulting from handling beyond what is necessary to acquaint themselves with the nature, properties, and functionality of the Goods.
The Operator is entitled to unilaterally set off any claim for compensation for damage to the Goods against the Customer’s claim for a refund of the purchase price.
Prior to the Customer’s receipt of the Goods, the Operator is entitled to withdraw from the Agreement at any time. In such a case, the Operator shall refund the purchase price without undue delay via bank transfer to an account specified by the Customer.
The Customer may submit a Complaint using the contact details provided in Article 8 of these T&C.
The Operator is required to provide the Customer with written confirmation of the date the Complaint was filed, its content, and the remedy requested by the Customer.
Upon resolution of the Complaint, the Operator shall issue the Customer with a confirmation stating the date and manner of resolution, including confirmation of any repair carried out and its duration, or a written explanation for rejection of the Complaint.
Where the Customer is a consumer, the Operator is required to resolve the Complaint, including remedying the defect and notifying the Customer, within 30 days of the date the Complaint was filed, unless a longer period is agreed. If this deadline is not met, the Customer may withdraw from the Agreement or request a reasonable price reduction.
The Customer acknowledges that wear and tear resulting from regular use is a characteristic property of the Goods and is not considered a defect.
The Customer is required to care for the Goods as indicated on the product. Improper care may cause damage for which the Operator bears no responsibility.
Complaints regarding printing defects cannot be raised where the Customer has supplied their own material for printing.
6. Customer Account
The Customer may create a Customer Account on the E-shop.
The Customer Account is accessible using the Customer’s login credentials (typically an e-mail address and password).
The Customer is required to keep the information in their Customer Account up to date. The Customer is not permitted to allow third parties to use their Customer Account and remains liable for any such use as if they had acted personally.
Access to the Customer Account is secured by a username and password. The Customer is required to maintain confidentiality of their login credentials and acknowledges that the Operator is not liable for any breach of this obligation by the Customer.
The Operator may restrict access to or delete the Customer Account, particularly if the Customer breaches their obligations to the Operator.
The Customer acknowledges that the E-shop and Customer Account may not be available at all times and the Operator bears no liability in this regard.
7. Intellectual Property and Operator References
The Customer acknowledges that all artwork, designs, and other creative outputs produced by the Operator in connection with an order remain the intellectual property of the Operator until full payment of the purchase price. Upon full payment, the right to use the graphic materials passes to the Customer to the extent specified in the Agreement.
The Customer grants the Operator permission to use photographs, visualisations, or images of the finished Goods free of charge for the Operator’s own promotional purposes, references, and portfolio (website, social media, print materials). The Customer may revoke this permission at any time in writing.
The Operator undertakes to respect any trade secrets of the Customer when presenting references and not to disclose detailed commercial information without the Customer’s consent.
8. Communication
Contact details of the Operator:
- Postal address: Píškova 1950/20, 155 00 Praha 13 (operational address)
- Phone: +420 727 944 046
- E-mail: info@aheadprod.com
The primary means of communication between the Operator and the Customer is e-mail (exclusively via the above-listed e-mail address). If the Customer communicates by post (exclusively to the above-listed postal address), the Customer bears the postage costs, and the Operator reserves the right to respond by e-mail if the Customer provides their e-mail address.
9. Personal Data Protection
In order to provide services to Customers, the Operator must process certain personal data. Full details are provided in the Privacy Policy available on the E-shop.
10. Final Provisions
These T&C may be amended by the Operator at any time. Customers will be notified of any changes, in particular by e-mail or by publication of the updated T&C on the E-shop. However, any changes do not apply to Agreements already concluded. By submitting an Order, the Customer confirms they have read the current T&C and agree to them. New T&C also apply to Customer Accounts created prior to their entry into force.
The existence of any terms and conditions of the Customer or other terms referenced by the Customer does not affect the content or binding nature of these T&C.
The Operator reserves the right to modify the properties of offered Goods, including their prices.
All legal relationships arising from or in connection with these T&C, the conclusion of an Agreement, or any use of the E-shop are governed by the laws of the Czech Republic, regardless of where they are accessed from. Any disputes arising from or in connection with these T&C or an Agreement shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the Operator.
If any provision of these T&C is or becomes invalid or ineffective, it shall be replaced by a provision whose meaning most closely corresponds to the economic purpose of the invalid or ineffective provision. The invalidity or ineffectiveness of any provision shall not affect the validity and effectiveness of the remaining provisions. The invalidity or ineffectiveness of a provision in relation to a particular party or group of parties shall not affect its validity and effectiveness in relation to other parties.
If a dispute between a Customer who is a consumer and the Operator cannot be resolved amicably, the Customer may seek out-of-court resolution through the Czech Trade Inspection Authority, which is the competent body for out-of-court resolution of consumer disputes. The relevant form and further information are available at https://adr.coi.cz.
The Agreement, including these T&C, is archived by the Operator in electronic form.
These T&C enter into force on the date of their publication on the E-shop.